Terms and Conditions

These terms and conditions apply to all Explore Highland activities, as well as any activities run on behalf of Explore Highland by a third-party provider. Please do read though the appropriate sections below; if you have any questions, please feel free to contact me.

Safety

At Explore Highland your safety is of the utmost importance:

  • Your safety is of the utmost importance, however, all outdoor activities have an element of risk through participation. Explore Highland will NOT be held responsible for any injury caused as a result of participating in our activities. 
  • Individuals are advised to take out their own personal insurance to cover for any unplanned eventualities that may result from participating in adventurous outdoor activities. There are many companies offering specific trip or annual accident insurance policies;
  • By booking on a course you are confirming that you are physically fit and able to participate in your chosen activity. All participants are required to disclose any medical conditions and physical ailments that could affect the paddling trip they have booked onto. All information will be dealt with in privacy. If you have any queries, please contact to discuss prior to booking;
  • All participants must agree to follow the instructions of Explore Highland coaches/guides to ensure the safety of  yourself, all group members and themselves;

Booking Procedure

Online bookings can be completed in a few simple steps:

  • Select the appropriate trip, course or guided adventure holiday advertised on the activity diary page;
  • Click on the activity title you wish to book, this will bring up the Activity information screen;
  • Full payment is required to book your place online with all half & single day activity bookings;
  • Multiday courses and adventures list a 25% non-refundable deposit option, with the balance being invoiced/ payable a minimum of six weeks (42 days) prior to the activity date. A full payment option via BACS is also available on request.  The website accepts card payments via Paypal. BACS payment available for all invoices;
  • Bookings are not confirmed until full payment has been received;
  • Explore Highland has the right to release resources after a payment deadline has been passed. An email to release the resources/booking will be sent to the client to confirm the breach of terms and confirm the booking has been canceled;

Private bookings can be made via direct contact: 

  • For all private bookings, once details have been arranged an invoice is raised and emailed to client to create a formal agreement/ confirmation;
  • Full payment is required within three days to confirm all private bookings with a value of less than £500. All resources will be provisionally reserved for this period;
  • A 25% non-refundable deposit is required within three days to confirm all private bookings with a value of more than £500. The balance is payable a minimum of six weeks (42 days) prior to the activity date
  • Invoice bookings can be payable by BACS (for UK customers) which do not incur any surcharge;
  • BIC/SWIFT/IBAN (for international/worldwide customers). Details are listed on all invoices. Banks apply an international banking surcharge and this cost is listed on applicable invoices at the current rate. Sometimes it is more cost-effective to pay in full by BIC/SWIFT/IBAN to save double international banking charges;
  • Payments can also be made using Paypal. Paypal assign charges which have to be passed on to all private bookings. Currently, Paypal charges 3.4% on all UK to UK transactions, and up to 4.4% for worldwide to UK Paypal Business payments, please see Paypal Cross Borders/Currency Conversion charges;
  • For adventure holidays, paying by installments is also possible to assist in spreading the cost. Please email for more information;
  • Cheques are no longer accepted by Explore Highland;
  • An administration fee of £25 is charged to look into the possibility of/ to make changes to a private booking;
  • Any changes should be requested in writing (email), a minimum of three weeks (21 days) in advance;
  • Bookings are not confirmed until full payment has been received;
  • Explore Highland has the right to release all resources after a payment deadline has been passed. An email to release the resources/booking of the client will be sent to the client to confirm the breach of terms and confirm the booking has been canceled.

Cancellation Policy

Please take a moment to read our cancellation policy.

All bookings:

  • All cancellations should be given in writing or by email;
  • All invoices clearly state that the 25% deposit is non-refundable;
  • It is strongly advised that all clients consider taking out their own holiday/activity insurance policy;
  • Explore Highland reserve the right to alter or cancel any advertised activity bookings at any time. Should this ever occur, a full refund or an alternative booking will be offered;

Individual bookings:

  • Should an individual client cancel within 21 days of the booked activity, Explore Highland reserve the right to not offer any refund. The client is welcome to forward their place to a friend or family member at no charge;
  • Should an individual client cancel within the 21-42 day period of the booked activity, Explore Highland will is happy for a friend or family member to take their place or arrange a 50% refund. Should Explore Highland fill the activity, a full refund will be given;
  • Should a client cancel 42 days prior to the booked activity, Explore Highland will offer to move the booking to another forthcoming date/activity or offer a full refund less a £25 administration fee;

Group & private bookings:

  • A group booking is three individuals or more bookings on the same activity. A private booking is a closed bespoke activity arranged on request;
  • Should a group or private booking cancel less than 42 days, Explore Highland reserve the right to not offer any refund;
  • Should clients with a group or private booking request notice in writing to amend booking 42 days prior to activity date, Explore Highland will endeavor to alter or change the booking to accommodation where possible. A £25 administration fee will be charged;

Local, regional & national disasters:

  • This can including “act(s) of God” include, but not exclusive to; fire, flooding, lightning, earthquakes, storms/hurricanes, droughts, plagues, and other natural disasters that can not be accounted for;
  • Other unavoidable catastrophes include, but not exclusive to; acts of terrorism, war, worker strikes, civil unrest, food/fuel shortages, or other local, regional or national emergency;
  • All clients are strongly advised to take out their own holiday/activity insurance policy to cover themselves as these are outwith the control of Explore Highland;
  • Explore Highland’s first priority will be to ensure the safety of clients and staffing at all times. If possible we will endeavor to rebook the client if at all possible. Refunds in these circumstances will not be issued as this will be covered by all personal insurance policies;

Weather Policy

Please take a moment to read our weather policy:

  • As with all outdoor activities, the weather in the Highlands can be unpredictable. Explore Highland will do all that is possible to get you out on your chosen activity within the bounds of the group & individual abilities, plus have the staffing safety in mind;
  • Should Explore Highland have any issues with the forecast weather/wind conditions, these shall be shared with individuals or group as early as possible;
  • Should the conditions be unsuitable for the planned activity, trips may be require relocating to more sheltered location for group safety. For most trips, this will be explained on the phone or when at meet location. Explore Highland’s will then offer transport at no additional cost to a new venue;
  • Explore Highland have the right to cancel any activity should there be adverse weather impacting on group safety for paddling activities, including but not exclusive to excess wind strength/weather warnings/lightning storms. A full refund or credit will be issued at the earliest opportunity;
  • Should a private booking request a specific paddling trip/location and the conditions on the day are deemed unsuitable, Explore Highland have the right to suggest an alternative location. Should this not be accepted or possible, no refund will be offered;
  • Explore Highland cannot be held responsible for any external costs in attending or additional costs incurred through the cancellation of any activity on the grounds of weather. All clients should look at taking out their own personal insurance and/or travel insurance to cover eventualities of missed travel connections, breakdowns, and cancellations due to weather.

Equipment Damage

Please take a moment to read our equipment damage policy:

  • Paddlessports equipment issued is checked prior to activity and fit for purpose;
  • Please take time also to check you are happy with all issued kit, and at the earliest opportunity, prior to paddling, to request a replacement;
  • The equipment you are issued may be a greater cost than the charge made for the activity. Explore Highland asks that all clients are mindful of this and use common sense and respecting all equipment hired/loaned out to them. Equipment and kit should not be dragged or dropped. Carelessness or inappropriate uses can cause excess wear and tear/damage to equipment and effectively written off;
  • In cases where clients are proved negligent, the cost price to repair or replace damaged equipment will be charged and required paid at the end of the activity;
  • Clients are more than welcome to use their own appropriate paddling equipment. Please ensure prior to activity that kit your wish to supply is appropriate. In some cases it is often more beneficial to instructing paddlers in their own craft. In others it is safer for Explore Highland to supply to ensure clients and groups safety;
  • Explore Highland DO NOT take any responsibility for damage or loss when clients using their own equipment/property.

Customer Care

Please take a moment to read our customer care policy:

  • Explore Highland does create course information and description of activity, offer a safety briefing and throughout activity ask about the welfare of all participants. If attending with a partner or as part of a group booking, we ask the activity information is shared as early as possible so we can resolve any worries or issues;
  • We value your input before, plus feedback both during and after the activity;
  • At certain times however group safety has to come first and ask all paddlers to respect that there is an appropriate time and place to chat;
  • If any client(s) are unhappy with their activity experience, we would welcome this feedback immediately and directly so it can be raised and discussed in a polite and friendly manner;
  • Sometimes participants aren’t always aware of the full picture, knowledge of the activity, location hazards, or impact an individual or group action may have on overall safety. Explore Highland may have to make difficult, possibly time sensitive desicions in the great outdoors without discussing, based on the whole groups health and wellbeing, at the expense of customer care;
  • Our clients ealth and safety is our utmost priority. 

Data Protection Policy

Explore Highland takes its responsibilities regarding the protection of personal privacy very seriously. As such, you can rest assured that any personal data you may be asked to reveal in order to use some of the features that are, or will become available on this website will be held and processed in accordance with the requirements of the Data Protection Act 1998. In each case where you may be invited to submit personal data to Explore Highland, such as an e-mail or postal address or a telephone number, you will find a link to this data protection statement. If you choose to submit any personal data, you are thereby giving your consent for that data to be held and processed for the stated purpose(s).

We will not disclose or sell your personal data to any unrelated third-party individuals or organisations.

Mailing/Emailing List

If you subscribe to an Explore Highland mailing list and/or emailing list you will receive correspondence from us about up-coming activities offered by us or by one of our associated partners/course providers. You will not receive advertising or correspondence from any unrelated third-parties and your personal details/information will be held in accordance with our Data Protection Policy.

If at any time you wish to unsubscribe from a mailing list and/or emailing list, this can be completed using the unsubscribe feature on the mailing, or by emailing Donald at: info@explorehighland.com

Cookies

The Explore Highland website uses cookies, as do almost all websites, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Cookies help us to:

  • Make our website work as you’d expect;
  • Improve the speed/security of the site;
  • Allow you to share pages with social networks like Facebook;
  • Continuously improve our website for you; and
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do).

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission);
  • Collect any sensitive information (without your express permission);
  • Pass data to advertising networks;
  • Pass personally identifiable data to third parties; or
  • Pay sales commissions.

You can learn more about all the cookies we use below.

Granting Permission to Use Cookies

In the settings on your software (your browser), you can accept cookies. One accepted, we take this, and your continued use of the website, to mean that you continue to agree with the use of cookies. Should you wish to remove or not use cookies from our site, you can learn how to do this within your browsers settings. However doing so will likely mean that the site may not work as expected or designed.

Social Website Cookies

Where enabled, you can easily ‘Like’ or ‘Share’ our content to Facebook and Twitter. These facilities use cookies to remember your selection and what you’ve shared.

The privacy implications of social networking functions will vary between providers and will be dependent on the privacy settings you have chosen on these networks and within your browser settings.

Anonymous Visitor Statistics Cookies

We may use cookies to compile visitor statistics, such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows, desktop, tablet or mobile), how long people spend on the site, what page they look at etc. This helps us to continually improve our website for the user.

These so called ‘analytics’ programmes also tell us on an anonymous basis how people reached this site (e.g. from a search engine or direct link page) and whether they have been here before helping us to focus on what works and what needs fixed or improved.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser’s settings to stop it from accepting cookies (normally found in the options menu). Doing so, however, will likely limit the use and functionality of this and other website. Cookies are a standard part of most modern websites.

Rather than switching off cookies in your browser, you may find that installing anti-spyware software on your computer achieves the same objective by automatically deletes cookies considered to be invasive.