Terms and Conditions

These terms and conditions apply to all Explore Highland activities, as well as any activities run on behalf of Explore Highland by a third-party provider. Please take some time to read though the sections below; if you have any questions, please feel free to contact us.

Safety

At Explore Highland your safety is of the utmost importance:

  • Your safety is of the utmost importance, however all outdoor activities have an element of risk through participation. Explore Highland will NOT be held responsible for any injury caused as a result of participating in our activities;
  • By booking on a course you are confirming that you are physically fit and able to participate in your chosen activity. All participants are required to disclose any medical conditions. All information will be dealt with in privacy. If you have any queries, please contact to discuss prior to booking;
  • All participants must agree to follow the instructions of Explore Highland to ensure the safety of themselves and all group members;
  • Individuals are advised to take out their own personal insurance to cover them for unplanned eventualities that may result from participating in adventureous outdoor activities.

Booking Procedure

Online bookings can be completed in a few simple steps:

  • Select the appropriate trip, course or guided holiday advertised on the activity diary page;
  • Click on the activity title you wish to book, this will bring up the Activity Details screen;
  • Full payment is required to reserve your space with all online bookings. Payment options include Paypal and BACS payment.
  • Bookings are not confirmed until full payment is received;

Private bookings can be made via direct contact: 

  • For all private bookings, once details have been arranged an invoice is raised and emailed to create a formal confirmation;
  • Full payment is required within 7 days to confirm bookings with a value less than £350;
  • 25% non-refundable deposit is required within 7 days to confirm all booking with a value over £350. Outstanding balances are due minimum of 28 days prior to activity date;
  • Invoice bookings can be payable by BACS (for UK customers) or BIC/SWIFT/IBAN (for international/worldwide customers). These details are listed on all invoices;
  • Payments can also be made using Paypal. Paypal charges 3.4% on all UK to UK transactions. For worldwide to UK Paypal payments, please see Paypal Cross Borders/Currency Conversion charges if sending out with the UK;
  • For adventure holidays, paying by installments is also possible. Please email for more information;
  • Cheques are no longer accepted by Explore Highland;
  • Bookings are not confirmed until full payment is received;
  • An administration fee of £20 will be charged should there be a request to make any change to a private booking. During the season (March- October inclusive), any changes in should be requested in writting (email), a minimum of fourteen days in advance.

Cancellation Policy

Please take a moment to read our cancellations policy:

  • Should a client cancel within 14 days of the booked activity, Explore Highland reserve the right to not offer any refund;
  • Should a client cancel within 14-28 day period of the booked activity, Explore Highland will offer an available place on another date or arrange a 50% refund. Should we be able to fill the activity, we will then be able to offer a full refund;
  • Should a client cancel 28 day prior to the booked activity, Explore Highland will offer to move booking to another forthcoming date/activity or offer a full refund;
  • Should a group booking (3 spaces or more) cancel less than 28 days, Explore Highland reserve the right to not offer any refund;
  • Explore Highland reserve the right to alter or cancel any advertised activity booking at any time. Should this ever occur, a full refund or an alternative booking will be offered.

Weather Policy

Please take a moment to read our weather policy:

  • As with all outdoor activities, the weather in the Highlands can be unpredictable. Explore Highland will do all that is possible to get you out on your chosen activity within the bounds of the group & individual abilities, plus have the staffing safety in mind;
  • Should Explore Highland have any issues with the forecast weather/wind conditions, these shall be shared with individuals or group as early as possible;
  • Showed the conditions be unsuitable for the planned activity, trips may require to be relocated to more sheltered waters for group safety. For most trips, this will be explained when meeting at Explore Highland’s office and transport offered to a new venue;
  • Explore Highland have the right to cancel any specific activity should there be adverse weather including but not exclusive to wind conditions/weather warnings/lightning storm, a full refund or credit will be issued at the earliest opportunity.
  • Should a private booking request a specific paddling trip/location and the conditions on the day are deemed unsuitable, Explore Highland have the right to suggest an alternative location. Should this not be possible, no refund will be offered.  
  • Explore Highland cannot be held responsible for any external costs in attending or additional costs incurred through the cancellation of any activity on the grounds of weather. All clients should look at taking out their own personal insurance to cover for all unplanned eventualities.

Equipment Damage

Please take a moment to read our equipment damage policy:

  • The nature of paddles sports ensures that equipment does suffer from wear and tear;
  • While we accept this we do request that all clients are mindful that it is there responsibility to take good care of all equipment provided;
  • Clients are more than welcome to use their own appropriate equipment. In some cases it is often more beneficial to instructing someone in their own craft;
  • Explore Highland however will NOT take any responsibility for loss or damage for clients’ property.

Customer Care

Please take a moment to read our customer care policy:

  • We value your feedback both throughout the activity as well as afterwards;
  • Over the course of you activity, and before the end of each day, there will be plenty of opportunity to discuss any appropriate concerns;
  • Once your activity has finished, Explore Highland will also send you a feedback form by email. This will help us monitor the level of our clients satisfaction. We appreciate if you could take the time to complete this and return it to us.

Data Protection Policy

Explore Highland takes its responsibilities regarding the protection of personal privacy very seriously. As such, you can rest assured that any personal data you may be asked to reveal in order to use some of the features that are, or will become available on this website will be held and processed in accordance with the requirements of the Data Protection Act 1998. In each case where you may be invited to submit personal data to Explore Highland, such as an e-mail or postal address or a telephone number, you will find a link to this data protection statement. If you choose to submit any personal data, you are thereby giving your consent for that data to be held and processed for the stated purpose(s).

We will not disclose or sell your personal data to any unrelated third-party individuals or organisations.

Mailing/Emailing List

If you subscribe to an Explore Highland mailing list and/or emailing list you will receive correspondence from us about up-coming activities offered by us or by one of our associated partners/course providers. You will not receive advertising or correspondence from any unrelated third-parties and your personal details/information will be held in accordance with our Data Protection Policy.

If at any time you wish to unsubscribe from a mailing list and/or emailing list, please email us at: info@explorehighland.com

Cookies

The Explore Highland website uses cookies, as do almost all websites, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Cookies help us to:

  • Make our website work as you’d expect;
  • Improve the speed/security of the site;
  • Allow you to share pages with social networks like Facebook;
  • Continuously improve our website for you; and
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do).

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission);
  • Collect any sensitive information (without your express permission);
  • Pass data to advertising networks;
  • Pass personally identifiable data to third parties; or
  • Pay sales commissions.

You can learn more about all the cookies we use below.

Granting Permission to Use Cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you agree with us using cookies. Should you wish to remove or not use cookies from our site, you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Website Function Cookies

We may use cookies to make our website work, including filling out forms and booking systems. There is no way to prevent these cookies being set other than to not use our site.

Social Website Cookies

Where enabled, you can easily ‘Like’ or share our content via the likes of Facebook and Twitter. These facilities use cookies to remember your selection and what you’ve shared.

The privacy implications of social networking functions this will vary between providers and will be dependent on the privacy settings you have chosen on these networks.

Anonymous Visitor Statistics Cookies

We may use cookies to compile visitor statistics, such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website.

These so called ‘analytics’ programmes also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser’s settings to stop it from accepting cookies (normally found in the options menu). Doing so, however, will likely limit the functionality of our and a large proportion of the world’s websites as cookies are a standard part of most modern websites.

Rather than switching off cookies in your browser, you may find that installing anti-spyware software on your computer achieves the same objective by automatically deleting cookies considered to be invasive.