What can your Gift Vouchers be used for?
Explore Highland gift vouchers can be redeemed as a cash value towards any activity, including open canoeing, river kayaking, sea kayaking or stand up paddleboarding. They can also be used as part or full payment against a specific course, a guided adventure, or equipment hire & shuttle.
What do you receive when purchasing a Gift Voucher?
On purchasing, a gift voucher in an envelope will be posted out to the buyer. The reverse of our Gift Vouchers has space where we highlight the value and voucher code. Redemption/booking instructions, as well as gift voucher expiry date.
How long is your Gift Vouchers valid for?
All Explore Highland Gift Vouchers are valid for 12 months from the date purchased, unless otherwise agreed in writing prior to the expiry date. Should a booked activity be canceled by Explore Highland, an extension will be granted. Please be aware however that our main season for paddling activities is from March to October and it is highly recommended that all gift voucher bookings are made earlier than later to offer a greater choice of availability.
How quickly can Gift Vouchers be sent out?
Gift Vouchers are available throughout the year. Unfortunately, during the busy Summer season, the workshop/store is not staffed so processing gift vouchers may take a little longer, especially if working away on a guided adventure.
We normally suggest allowing 3-5 days from the time of ordering to receiving the gift vouchers in the post. We post out all gift vouchers first class post or can be collected by appointment. If need be we can send the gift voucher direct to the recipient if time is short.
If in doubt, please email Donald to find out how quickly they can post out if needed sooner.
What methods of payment do we accept?
Explore Highland accepts gift voucher payments by BACS or paypal. Payment details are forwarded out by email on ordering.
What do we need to know when ordering a Gift Voucher?
We would need to know the following information to post out a Gift Voucher:
- Purchasers name, address and contact details to send out the gift voucher
- Gift voucher cash value being purchased
- Reason gift voucher issued and date required (to allow a full year)
- Payment method (Paypal or BACS)
How do you purchase an Explore Highland Gift Voucher?
You can place an order by simply emailing Donald the details above.
Redeeming a Gift Voucher
Once you know what activity you wish to attend, please contact Donald
Gift Vouchers cannot be exchanged for cash/credit. Gift Vouchers are valuable and should be treated like cash. If lost, they cannot be replaced. Standard Explore Highland terms and conditions
apply regarding cancelation & rebooking.
As the Explore Highland paddling season is mainly March to October, we hope all recipients will be able to redeem their vouchers within this year. Should restrictions be held in place and the recipient due to government advice/rules restricts them from travelling to the Highland area to redeem their vouchers from March 2021 onward, an expiry date extention will be offered when requested by email prior to expiry.